Programme Terms & Conditions
1. General Conditions
  1. These terms and conditions (henceforth known as “Terms & Conditions”) govern the Programme (as defined below) operated by CAG, and will be subject to the Changi Account Terms and Conditions, which will form part of the contract between (i) CAG; and (ii) Members or Applicants (as the case may be). Words importing the singular shall include the plural and vice versa.
  2. Applicant” refers to an individual who has submitted a request to sign up for the Programme, including where such request is submitted via the Programme’s feedback channels.
  3. "CAG" refers to Changi Airport Group (Singapore) Pte. Ltd. (Registration Number 200910817N), a company incorporated in Singapore under the Companies Act (Cap. 50).
  4. CAG-appointed distributor” refers to a travel agent or travel management company authorised by CAG to sell the Programme Membership on behalf of CAG.
  5. "Membership digital card" (henceforth known as “e-Card”) refers to the Programme Membership e-Card accessed via the iChangi app.
  6. e-Statement” refers to the e-mail sent to Members containing a summary of their account information for the dates indicated.
  7. Members” refers to individuals who meet the eligibility criteria of the Programme as set out in these Terms & Conditions, and have successfully been enrolled into the Programme.
  8. Membership” refers to the Programme membership held by a Member and the types of membership are as set out at Clause 4(a) of these Terms & Conditions.
  9. Membership Year” refers to a period of 12 calendar months (unless otherwise stated) commencing from the Member's successful enrolment into a particular Membership Tier.
  10. Partners” refers to third-party operators that CAG will procure goods, services and / or discounts from to be provided to Members in the form of Privileges to be utilised under the Programme.
  11. Privileges” refers to the relevant benefits and discounts are available to members to utilise, depending on the Members' relevant Membership Tier. The benefits and discounts available for the various Membership Tiers are as set out at the Programme website, and such benefits and discounts may be varied by CAG at its absolute discretion and without prior written notice from time to time. Privileges will be issued in the form of unique passes that will be displayed after Members log in to their Programme membership account. The Privileges passes will show the Privileges name and the relevant Privileges Terms & Conditions (as defined below) that apply to the relevant Privileges. 
  12. Programme” refers to the “Changi Rewards Travel” programme, a Singapore Changi Airport travel loyalty programme owned and administered by CAG.
  13. SGD” or "S$" refers to a value in Singapore dollars.
  14. Tiers” refers to the various levels of Memberships, where ”Classic” is the base tier, followed by “Premium” tier and ”Elite” tier, and the Privileges for these three tiers are as set out at the Programme website.
  15. Transfer Flight” (also known as “flights that transfer through Changi”) refers to a transfer or transit itinerary via Singapore Changi Airport ("Changi") taken by a Member within the Membership Year, where the connecting time between the arrival flight into and departure flight out of Changi is less than 24 hours, and such transfer or transit itinerary are added by the Member under his Membership account for purpose of this Programme.
  16. By signing up for and participating in the Programme, Members and Applicants agree to be bound by the Terms & Conditions herein, and all amendments, additions, replacements and modifications as may be made by CAG thereto from time to time.
  17. Members and Applicants acknowledge and agree that CAG may use any information provided to CAG in relation to the Programme for such purposes, as CAG may deem necessary for marketing and promotional purposes. Members and Applicants hereby provide consent for CAG to send them any future communications and information on or in relation to the Programme.
  18. Privacy:
    1. By providing personal data to CAG, Members and Applicants hereby consent to CAG’s collection, use and disclosure of their personal data (to third party partners and vendors where necessary) for the purposes of Programme administration and for CAG to fulfil its obligations under these Terms and Conditions, in accordance with the Personal Data Protection Act 2012, all applicable privacy laws and CAG’s Privacy Policy, which is available here.
    2. By registering for this Programme, Members consent to CAG communicating to them the benefits and entitlements of their membership (“Membership Updates”) and exclusive deals, latest events, and members-only benefits by way of email (“Membership Offers”) from CAG, CAG’s subsidiaries and related entities, or CAG’s business partners (“CAG Group”). If Members have consented to receiving Membership Offers via text messages by opting-in, any member of the CAG Group may additionally send them such communications by text message from time to time. Members may unsubscribe from Membership Offers anytime by updating their subscription preferences in the Subscription Centre or by clicking on the “Unsubscribe” link at the footer of any Membership Offers. Please note that Members will continue to receive necessary transactional and service announcements (e.g. account statements and amendments to the Terms & Conditions) and Membership Updates even if Members have opted out of Membership Offers in the above manner. If Members write in to CAG to withdraw consent to Membership Updates, CAG will not be liable to Members if they are not notified of their Programme benefits and entitlements.
    3. In the event that an Applicant does not meet the eligibility criteria for enrolling in the Programme, the Applicant consents to CAG communicating to them the means of signing up for Changi Rewards Travel programmes for which they are eligible, and the benefits and entitlements of such membership via the email address and mobile number provided by the Applicant. Applicants may opt out by contacting CAG through the Contact Us web form.
  19. CAG gives no warranty on the accuracy, completeness and timeliness of any content or information herein. CAG reserves the right to modify the Programme including but not limited to the types of Membership, Membership Tiers, structures, benefits, Membership subscription fees amount and other features, including these Terms & Conditions at any time without giving prior notice. This includes changes without limitation to the following:
    1. Partners;
    2. Rules for adding flights;
    3. Rules for utilising Membership Privileges; and
    4. Qualification, retention and renewal criteria for Membership tiers.
  20. In the event of any inconsistency between these Terms & Conditions with any other form of publicity collaterals relating to the Programme, these Terms & Conditions shall prevail.
  21. CAG reserves the right to interpret, apply and communicate the Terms & Conditions as posted on CAG’s website. All decisions made by CAG shall be final and conclusive in each case.
  22. CAG reserves the right to audit Members’ Membership accounts at any time for compliance with the Terms & Conditions without prior notice.
  23. Under no circumstances whatsoever shall CAG be liable for any indirect, punitive, incidental, special or consequential damages suffered or incurred by the Members that result from, or arise out of the usage of any information stated herein or the participation in the Programme.
  24. These Terms & Conditions are governed by Singapore law. Both CAG and Members hereby submit to the non-exclusive jurisdiction of the Singapore Courts.
2. Eligibility and Enrolment
2.1 Eligibility Criteria
  1. The Programme is limited only to individuals who reside out of Singapore. To be eligible, such individual (regardless of nationality), must be at least 16 years of age at the date of enrolment.
  2. Members who have changed their country of residence may be subject to limitations in adding Transfer Flights. 
  3. CAG reserves the right to request for documentation from Members at any given time, as proof to validate their country of residence.
  4. Members are not permitted to make changes to their country of residence more than once every six (6) months.
2.2 Enrolment
  1. Persons who meet the eligibility criteria at para 3.2 of these Terms & Conditions may enrol into the Programme for Membership via the Programme website, the iChangi App, or by other means as determined by CAG from time to time at its sole discretion. 
  2. It is the responsibility of Applicants to ensure that all information submitted during the enrolment process is accurate, current and complete. Applicants and Members shall be solely responsible for all consequences of providing any inaccurate and incomplete information.
  3. By creating a Changi Account and enrolling into the Programme, Applicants understand and accept that they will also be automatically enrolled into CAG’s "Changi Rewards" programme (the “Changi Rewards Programme”). For terms and conditions related to the Changi Rewards Programme, please visit this page
  4. To enrol for Membership, Applicants must provide a valid email address. Applicants must also provide their first and last names as stated in their passport which will be used for validation purposes.
  5. Each individual Member can have only one (1) Membership account. The Programme does not accept any duplication of email addresses and mobile numbers. Corporations and other legal entities may not be enrolled as Members of the Programme.
  6. CAG reserves the right to reject any application for Membership at its sole discretion.
  7. Mandatory fields in the application forms must be completed by Applicants and incomplete application forms shall not be accepted and/or processed.
  8. All information provided by Members in their personal profile must be valid, accurate and kept up-to-date. Members are responsible for updating their personal profile promptly, notably changes relating to their eligibility for the Programme. For changes to their passport name, Members will have to contact CAG through the Contact Us web form.
3. Membership
  1. There are two ways to enrol into the Programme:
    1. Paid Subscription Membership - If Members have chosen to pay a subscription fee for the Programme Membership (fee amount as set out at Clause 4.1 below), they may subscribe for either Premium or Elite Tier when applying for Membership and by making payment to CAG for the Membership subscription. Premium and Elite Tier members will have access to the relevant Privileges that correspond with their respective Membership Tier.
    2. Join For Free Membership - If Members have chosen to join for free and not pay any subscription fee for the Programme Membership, they will obtain a Classic Tier status upon enrolment. By accumulating Transfer Flights throughout the Membership Year, Members may advance to the Premium or Elite Tier. Classic, Premium and Elite Tier members will have access to the relevant Privileges that correspond with their respective Membership Tier. 
  2. The Programme's Join For Free Membership and Paid Subscription Membership are two separate and distinct types of Membership with different applicable terms and conditions as set out in these Terms & Conditions. 
  3. CAG reserves the right to vary the Privileges in any manner (whether type or composition) for any type of Membership and/or Membership Tier at any time at its sole discretion, and without prior notice.
  4. By enrolling into the Programme, Members shall be deemed to have read, understood, and accepted the Terms & Conditions of the Programme.
  5. Members may cancel their Membership at any time and all Transfer Flights added and unutilised Membership Privileges will be rendered invalid immediately, and will no longer be available for use by Members. Members may cancel their Programme Membership or their Changi Rewards Programme membership, or both. Cancellation of the Member's Programme Membership does not result in the automatic cancellation of that Member's Changi Rewards Programme membership, and vice versa.
  6. Cancellation requests must be submitted in writing to CAG through the Contact Us web form. Once CAG receives a duly completed web form of a Member requesting to cancel his Membership, CAG shall send the Member a confirmation email indicating the termination of the Member’s Membership account. Upon cancellation of Membership, Members may reapply for a new Programme Membership at a later date, but no prior Privileges, Tiers and Transfer Flights added under his cancelled Membership account will be reinstated to the Members’ new Membership account.
  7. Membership accounts are non-transferable. Membership Privileges, Tiers and Transfer Flights are non-transferable and cannot be sold, re-sold or bartered.
  8. CAG reserves the right to terminate any Membership at any time at its sole discretion without compensation if any Member is suspected of misconduct or suspected of carrying out any action deemed to be detrimental to the interests of CAG, the Programme and/or any Partners. Members shall be held responsible for compensation, litigation and operational costs associated with any of Members' misconduct.
  9. Membership will be terminated immediately upon death of Members (when informed to CAG) ("Deceased Member"). All of the Deceased Member's added Transfer Flights and unused Privileges outstanding at the time of Member's death will be automatically cancelled. Transfer of added Transfer Flights and Privileges to Member's next-of-kin or other Members is strictly prohibited. k. If Members suspect or learn of any fraudulent activity relating to their Membership accounts, including, without limitation, unauthorised access to his Membership account, unauthorised use of any Privileges or registration of Transfer Flights, Members must report the fraudulent activity, within 60 days of it occurring, to CAG through the Contact Us web form. Changes to any Privileges or Transfer Flights in question to Members’ accounts will be at CAG's sole discretion.
3.1 Membership Year and Activation
Paid Subscription Membership
  1. Members may choose to pay a subscription fee for the Programme Membership, via either:
    1. Direct subscription with CAG on the Programme website, in which event:
      1. The start date of Membership shall be the date on which CAG successfully accepts the Applicant as a Member and the Member makes successful payment of the subscription fee for the Membership;
      2. Payments for the subscription fee may be made using the payment options available at the Programme website or the iChangi App. If payment is not accepted during the payment process, membership registration will be deemed as not submitted. Members may either attempt to make payment using a different credit and/or debit card, or contact CAG through the Contact Us web form and quote the payment reference and error code; or
    2. A selected CAG-appointed distributor, in which event:
      1. The start date of Membership shall be the date on which CAG successfully accepts the Applicant as a Member and the Member makes successful payment of the subscription fee online; or the date on which a Membership account activation email is sent to the Member for payment and teh Member makes successful payment of the subscription fee via the respective CAG-appointed distributors.
  2. Members may choose to subscribe for either the “Premium” or “Elite” Tier. Each Tier give the Members access to its corresponding suite of Privileges.
  3. Yearly subscription fee is priced at SGD139 for the Premium Tier and SGD399 for the Elite Tier respectively, including any applicable Goods and Services Tax (GST) chargeable under the Goods and Services Tax Act (Cap. 117A) of Singapore (or a tax of a similar nature which may be or become chargeable or imposed by the competent authorities). CAG reserves the right to change the subscription fee amount for any of the Membership Tiers at any time at its sole discretion, and without prior notice.
  4. Subscription fees are non-refundable upon Member's successful payment of the subscription fees. No part of the subscription fees shall be refunded to a Member for any reason whatsoever (including but not limited to the termination or cancellation of his Membership, the expiry of unutilised Privileges). Subscription fees paid by a Member under the Paid Subscription Membership is payment to CAG for the Programme Membership that will give the Member access to the relevant Privileges depending on the Programme Membership Tier. For the avoidance of doubt, the subscription fees are not payment by the Member to any of the Partners for the Privileges.
  5. Upon the expiry of a Member's Paid Subscription Membership and if he does not renew his Paid Subscription Membership, that Member's Membership account and Membership will be automatically converted to a Classic Tier Membership account. From here, that Member may choose to either continue in the Classic Tier and advance to a higher Tier of Membership in accordance with the Join For Free membership terms and conditions, or renew his Paid Subscription Membership for either the Premium or Elite Tiers.
  6. Members may renew their Paid Subscription Membership before the expiry of their existing Paid Subscription Membership at this link. The new Membership Year will commence from the date of successful renewal of the Paid Subscription Membership. Members who renew their Paid Subscription Membership prior to the expiration of their current Membership Year for their Paid Subscription Membership will be able to utilise any Privileges accumulated during the current Membership Year in the subsequent and renewed Membership Year, so long as these Privileges are not expired.
Join For Free Membership
  1. If Members have chosen to join the Programme for free and not pay any subscription fee for the Programme Membership, they will obtain a Classic Tier status upon enrolment and have access to the relevant Privileges available to the Classic Tier.
  2. Join For Free Membership Members’ Membership Year shall commence from one of the following three dates, where relevant:
    1. The date on which CAG successfully accepts the Applicant as a Member and the Member is enrolled into the Programme;
    2. The date that the Member's Join For Free Membership is automatically renewed after the existing Membership Year ends; or
    3. The date that the Member’s Membership account is changed to another Membership Tier.
  3. Members are required to register a minimum number of Transfer Flights during a Membership Year in order to advance to another Membership Tier.
  4. A Member may advance to a higher Tier of Membership (henceforth known as “Tier Upgrade”) by successfully registering the required number of Transfer Flights within the Membership Year.
  5. Upon a Member advancing to a higher Tier of Membership, the new Membership Year for a Member will start from the date of successful registration of the Transfer Flight which led to the Member becoming eligible for a Tier Upgrade. Any Privileges which the Member has earned from the previous Membership Year will be available for redemption to the Member until the expiration of these Privileges.
  6. All cumulative Transfer Flights registered in the Member’s Membership account shall be reset to zero upon any of the following: Tier Upgrade, Tier Downgrade (as defined below) or Tier renewal of the same Tier; when membership reaches the Premium or Elite Tier; or at the end of the Membership Year.
  7. Classic Tier: Members with five (5) or less Transfer Flights registered within the Membership Year will qualify for the Classic Tier in their subsequent Membership Year.
  8. Premium Tier: Upon successful registration of the 6th Transfer Flight within the Membership Year, Classic Tier Members will be advanced to the Premium Tier.
  9. Elite Tier: Upon successful registration of the 12th Transfer Flight within the Membership Year, Premium Tier Members will be advanced to the Elite Tier.
  10. At the end of the Members’ Membership Year for all membership Tiers, Members’ accounts will be downgraded or renewed based on the eligibility criteria for the respective Tiers.
  11. Elite Tier Members shall be eligible to renew their Elite Tier Membership instantly, upon registering 12 Transfer Flights within the Membership Year.
  12. Any upgrade, downgrade or renewal of membership Tiers will take up to 48 hours to be reflected on Member’s Membership account.
  13. CAG reserves the right to change the qualifying criteria for any of the Membership Tiers at any time at its sole discretion, and without prior notice.
  14. Upon the expiry of a Member’s Membership Year, the Member may be downgraded to a lower Membership Tier if the Member fails to be eligible for the current Membership Tier (henceforth known as “Tier Downgrade”), based on the number of Transfer Flights added in the Member’s Membership account. In such an event, the new Membership Year for a Member who has undergone a Tier Downgrade will start from the date of the Tier Downgrade.
  15. Within the Membership Year, Join for Free Membership Members may opt to switch to the Paid Subscription Membership and subscribe for either the Premium or Elite Tier Membership by logging into their Membership account and paying the relevant subscription fees. Upon commencement of their Paid Subscription Membership, a new Membership Year will commence. The number of Transfer Flights added in a Member’s account under the Join For Free Membership will be cancelled and the Member will no longer be permitted to add Transfer Flights in their Membership account under the Paid Subscription Membership. Any Privileges which the Member has earned from the previous Join For Free Membership will be available for redemption to the Member until the expiration of these Privileges. Members who have a new Membership Tier in effect, can continue to redeem any existing unutilised privilege passes until their expiration date. 
  16. CAG reserves the right to change the Join For Free Membership renewal criteria at any time at its sole discretion, and without prior notice.
3.2 Adding of Transfer Flights
  1. Members who are under the Paid Subscription Membership are not entitled to add Transfer Flights in order to gain access to a higher Membership Tier.
  2. For Members under the Join For Free Membership:
    1. For Transfer Flights to be added:
      • The first Transfer Flight must be taken after confirmation of Membership enrolment;
      • One (1) Transfer Flight is made up of an arrival flight into and a departure flight from Changi Airport taken by a Member within the Membership Year, with connecting time of less than 24 hours. In the event that two separate boarding passes of both flights are uploaded, Members must pair an arrival flight and a departure flight to form one (1) Transfer Flight;
      • Duplicate submissions of Transfer flights will not be considered.
    2. Members can only register a Transfer Flight by taking and submitting a picture of the barcode on their boarding passes onto the iChangi App or the Programme website. No alternative methods to register Transfer Flights are acceptable.
    3. Members can add their Transfer Flights up to ten (10) days after the departure time of the arrival or departure flight.
    4. By submitting their boarding pass to CAG, Members understand and agree that all personal information set out in the boarding pass shall be subsequently retrieved and used by CAG for verification.
    5. Members are encouraged to submit their boarding pass as soon as they receive them.
    6. The Member’s name on the boarding pass that has been submitted must match the Member’s passport name as provided by the Member at the time of registration.
    7. Members should only submit their boarding pass of a particular arrival or departure flight once. In the event that a new boarding pass is issued due to various reasons such as but not limited to last-minute upgrades, flight delays, etc., Members must submit the latest boarding pass to register for the Transfer Flight.
    8. The added Transfer Flights will be reflected in the Member’s Membership account within 48 hours from the time that the respective departure flight from Singapore Changi Airport takes off, or the time of submission of the Member’s boarding passed, whichever is later.
    9. In the event that a Member’s Membership account reflects an inaccurate number of Transfer Flights, the Member shall be responsible for informing CAG of any errors within 14 days of receiving their monthly e-Statement.
    10. In the event of a dispute, CAG reserves the right to reject any submission of Transfer Flights at its sole discretion, as well as request for proof of travel, such as a valid boarding pass and/or e-itinerary, at any given time. All decisions made by CAG shall be final and conclusive.
    11. If any Transfer Flights added by a Member are found to be fraudulent, the addition of such Transfer Flight will be voided and the Member’s Membership account will be suspended and/or terminated by CAG.
3.3 Access Restrictions
  1. Members may not assist third parties in accessing Membership details in any unauthorized manner, including by sharing their Membership account login credentials, payment details or providing any content or other materials that they may have obtained through the Programme.
  2. Members shall be responsible for maintaining the confidentiality of their Membership account login information, account and payment details and for all usage or activity on their Membership account. Such responsibility expressly extends to any payment made or other charges incurred on their credit card used in connection with the Paid Subscription Membership (including where Members sign up for the Paid Subscription Membership through a CAG-appointed distributor).
  3. Some features of the Membership account may be accessible only by using a particular kind of device – for example, an iOS or Android-enabled phone, with a compatible version of application or software. For the avoidance of doubt, CAG shall not provide any refund for any subscription fees paid by a Member for the Paid Subscription Membership if the Programme is not compatible with their device.
  4. Certain aspects of the Programme may not be available for use in every jurisdiction, and CAG shall not be held liable or required to refund any fees paid by a Member if the Programme is not available for such reason. 
4. Utilisation of Membership Privileges
  1. Members shall be eligible to redeem and enjoy such Privileges that are available in accordance with the type of Membership Tier.
  2. Membership Privileges can be accessed via the iChangi app or Changi Rewards Travel website once a Member has logged in to their Membership account.
  3. All Privileges are non-transferrable and can only be used by a Member who is the registered account holder. Certain Privileges may be applicable to accompanying guests of the registered Member, depending on the terms and conditions of the relevant Privilege.
  4. All Privileges have no cash value and are not exchangeable or refundable for cash or credit. All Privileges shall not be bartered, sold or resold.
  5. Members must follow the redemption methods, unless otherwise specified, for Privileges which are available at this page in order to redeem and utilise the Privileges. Members may also be required to provide proof of identification such as their passport and/or boarding pass by Partners in order to redeem or utilise their Privileges.
  6. Redemption of Privileges are final. No redemption of Privileges can be reversed or voided once a transaction to redeem a Privilege is completed.
  7. Once issued, Privileges passes are valid for up to 12 months from the date of issue. The date of issue is either of the following: the start of the Membership Year; the date of Membership Tier Upgrade or Tier Downgrade; or the purchase of a Membership Tier (for the different Tiers, the date of issue may differ depending on the selected channel of purchase of the respective Tier). For the avoidance of doubt, Privileges passes are available for redemption until their expiration date, as long as Members remain Members of the Programme, regardless of any change in their Tier status.
  8. Discounts, with the exception of sign-up offers, are valid during the Membership Year in accordance with the Member’s Membership Tier and may be replaced or removed at CAG’s discretion.
  9. In the event of any dispute regarding the use of Privileges, all decisions made by CAG shall be final and conclusive.
  10. The use of each Privilege is subject to the relevant terms and conditions for its use ("Privileges Terms & Conditions"). Please refer to the Privileges Terms & Conditions which sets out the full terms and conditions for each respective Privileges.
  11. For Privileges which enables Members to purchase goods/services at a discounted rate - such Privileges discounts are provided by the Partners and can only be redeemed with the Partner that provides the relevant Privilege discount.
5. Conditions of Sale for Changi Rewards Travel Subscriptions
5.1 Processing and Payment
  1. CAG reserves the right to reject a Member’s payment of subscription fee for the Paid Subscription Membership at any time.
  2. If a Member’s initial payment authorisation for payment of subscription fee for the Paid Subscription Membership is later revoked such that no subscription fee is paid to CAG, their Paid Membership Subscription and access to the Programme will be terminated upon the Member's revocation of payment authorisation for payment of subscription fee.
  3. By subscribing to Changi Rewards Travel, Members acknowledge that all information provided to CAG when making payment to CAG for the subscription fee for the Paid Subscription Membership is true and correct (including all credit card information), and that Members are the authorised holders of the credit card used to pay CAG for the subscription fee.
5.2 Pricing
  1. When Members choose to pay a subscription fee for the Programme Membership, the subscription fee for the relevant Membership Tier will be specified during the payment process. Members agree to pay the subscription fee that is stated at the time of registering for the Membership, as well as any applicable taxes payable on the subscription fee.
    • Any applicable discount shall be applied at the time of making payment for the subscription fee. 
    • CAG reserves the right to make changes to the mechanism and structure of the Paid Subscription Membership, without any prior notice, and at any time. If CAG temporarily reduces or eliminates the subscription fee for the Paid Subscription Membership, Members shall not be eligible to receive a refund for the difference in the subscription fee that the Member may have previously paid or are currently paying.
    • As the applicable taxes may vary, CAG is not able to notify Members in advance of changes in applicable taxes.
    • If a subscription fee is erroneously stated, as determined by CAG in our sole discretion, CAG is not under any obligation to offer Members the subscription at that erroneously stated subscription fee.
    • When Members access the Programme on a mobile device or a computer, they may incur charges from their network service provider, such as telecommunications fees or data fees. Members shall be solely responsible for paying these charges separately and these charges are not covered under any subscription fee paid to CAG. CAG will accept no liability in respect of any additional costs under any circumstances.
    • If Members believe they are being incorrectly charged for the Programme Membership, they must contact CAG through the Contact Us web form.
    5.3 Promotions
    1. From time to time, CAG may offer promotions applicable to Members. The specific terms and conditions for each promotion will be stated at the time the promotion is offered. Each promotion may be different and unless otherwise stated, promotions are exclusive and may not be combined.
    2. CAG will not notify Members in advance that any promotion is about to end.
    6. Subscribing to Changi Rewards Travel via CAG-Appointed Distributors
    6.1 List of CAG-appointed distributors
    1. Coming Soon
    6.2 Payment and Membership Account Activation
    1. Members will have the option of either making payment through CAG-appointed distributors or making an online payment themselves.
      1. For payment made via CAG-appointed distributors:
        • Members will receive an email with payment confirmation.
        • Members will be required to follow instructions in the email received, in order to activate their Membership account online, by the date stated in the email.
        • Membership Year will commence from the date on which the account activation email is sent to the Member.
      2. For self-service payment made online:
        • The CAG-appointed distributor will pre-register for Members and Members will receive an email with instructions on how to proceed with payment and activation of their Membership account online, by the date stated in the email.
        • Membership Year will commence from the date of successful payment.
    2. Membership Privileges will only be activated upon successful activation of the Member’s Membership account.
    3. Before payment is completed, personal particulars previously submitted during the registration process by the CAG-appointed distributor such as mobile number, country of residence and email address will not be editable. Subsequent changes, (with the exception of passport name) can be made by logging in through the Member’s login page upon successful activation of the Member’s Membership account.
    4. If Members suspect or learn of any fraudulent activities by any CAG-appointed distributor, they should inform CAG immediately by contacting CAG through the Contact Us web form.
    7. Indemnity
    1. CAG shall not be held responsible for any disputes or claims that may occur between a Member and the appointed distributors, or Partners, or another third party, and CAG shall not be liable for any costs, damages, losses or expenses related to such disputes.
    2. Members agree that they will indemnify and hold harmless CAG, and its directors, officers, employees, agents, contractors (for the purpose of this Clause 8, each an “Indemnified Party”) from and against all claims, demands, chose in action, judgments, suits, proceedings, liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties, legal costs (calculated on a full indemnity basis and including solicitor and client costs) and all other professional costs and expenses) suffered or incurred by an Indemnified Party arising out of or in connection with the Member’s participation in the Programme.
    8. Contact Information
    1. Contact Us here.